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Terms & Conditions
These Terms and Conditions govern your use of the Notion Enterprises website and the purchase of products through our website. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website.
- Acceptance of Terms
By accessing or using the Notion Enterprises website, you agree to comply with these Terms and Conditions and all applicable laws and regulations.
- Use of Website
This website is provided for personal and lawful use. You must not use the website for any unlawful purpose or in any way that could damage, disable, overburden or impair the website or interfere with other users’ access to it.
- Intellectual Property
All content on the Notion Enterprises website, including but not limited to text, graphics, logos, images, product descriptions and other materials, is owned by or licensed to Notion Enterprises and is protected by applicable copyright, trademark and intellectual property laws.
You may not reproduce, copy, distribute or use our website content without our prior written permission, except where permitted by law.
- Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.
However, product images may vary slightly from the actual product due to screen settings, photography and manufacturing variations.
We reserve the right to correct errors, update product information and make changes to products where necessary.
- Product Availability
We make every effort to ensure that products shown on our website are available. However, availability cannot always be guaranteed.
If a product becomes unavailable after you place an order, we will contact you where appropriate to discuss available alternatives or arrange a refund.
- Orders
When you place an order through our website, you are making an offer to purchase the selected products.
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order where there is a genuine reason to do so, including pricing errors, stock issues, suspected fraudulent activity or other circumstances affecting our ability to fulfil the order.
Where an order is cancelled by us after payment has been taken, we will arrange an appropriate refund.
- Age Requirements
By placing an order through our website, you confirm that you have the legal capacity to enter into a contract and make the purchase.
- Pricing
All prices displayed on our website are in UK pounds sterling (£).
Prices will include applicable taxes where required.
We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted.
If a genuine pricing error occurs on our website, we reserve the right to contact you before fulfilling the order.
- Payment
Payment must be made through the payment methods made available on our website at the time of purchase.
We use appropriate payment processing services to help keep payment information secure.
An order will normally be processed once payment has been successfully received.
- Delivery
We will make reasonable efforts to deliver your order within the estimated delivery timeframe provided at the time of purchase.
Delivery times may vary depending on the delivery address, product availability and delivery service selected.
Where delays occur due to circumstances outside our reasonable control, we will make reasonable efforts to keep you informed.
Your statutory rights remain unaffected by any delivery delay.
- Cancellation of Orders
If you purchase products online as a consumer, you may have a statutory right to cancel your order within the applicable cancellation period, subject to legal exceptions.
For most goods purchased online, consumers have the right to cancel within 14 days of receiving the goods, without giving a reason.
If you wish to cancel an order, please contact us as soon as possible using the contact details provided on our website.
If your order has already been dispatched, you may still be able to exercise your statutory cancellation rights and return the goods in accordance with our returns procedure.
- Returns
If you wish to return an item, please contact Notion Enterprises to arrange the return.
Where you are exercising your statutory cancellation rights, you generally have 14 days from notifying us of your cancellation to return the goods.
Products should be returned in accordance with the applicable legal requirements and any reasonable return instructions provided by us.
Customers may be responsible for the direct cost of returning goods where the law allows, provided that the required information about return costs was supplied before the purchase.
This does not affect your statutory rights relating to faulty, damaged, misdescribed or incorrectly supplied goods.
- Refunds
Where a valid cancellation or return is accepted, we will process the applicable refund in accordance with UK consumer law.
For eligible online cancellations, refunds will normally include the cost of standard delivery paid at the time of purchase. Where a customer selected a more expensive delivery option, we are generally only required to refund the cost of the least expensive standard delivery option.
Refunds will normally be made using the original payment method unless otherwise agreed or permitted by law.
Where goods have been returned following cancellation, refunds will be processed within the applicable legal timeframe.
- Exchanges
Where appropriate, customers may request an exchange.
Any exchange will be subject to product availability and applicable consumer rights.
If an item is faulty, damaged or not as described, your statutory rights regarding repair, replacement or refund will apply.
- Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, damaged, defective, incorrect or not as described, please contact us as soon as reasonably possible.
We will work with you to provide an appropriate remedy in accordance with your statutory rights, which may include a repair, replacement or refund depending on the circumstances.
We will not attempt to exclude or limit any rights you have under applicable UK consumer law.
- Misuse of Products
Customers are responsible for using products safely, correctly and in accordance with any instructions, warnings or manufacturer guidance supplied with the product.
Notion Enterprises cannot accept responsibility for damage or injury caused by misuse, improper installation, modification, or use contrary to the supplied instructions, except where liability cannot legally be excluded or limited.
For products such as pressure washer adaptors and cleaning equipment, customers should ensure that the product is suitable for their equipment and intended application before use.
- Warranties and Guarantees
Where a manufacturer or Notion Enterprises provides a specific warranty or guarantee, the applicable terms will be provided with the product or otherwise made available to the customer.
Any warranty provided by us is in addition to, and does not replace, your statutory rights.
A warranty may not cover normal wear and tear, misuse, accidental damage, unauthorised modification or use contrary to the manufacturer’s instructions, where legally permitted.
- Limitation of Liability
Nothing in these Terms and Conditions is intended to exclude or limit liability where doing so would be unlawful.
Notion Enterprises does not accept liability for losses resulting from misuse of products, failure to follow product instructions or unauthorised modification of products, except where such liability cannot legally be excluded or limited.
Nothing in these Terms and Conditions affects your statutory rights as a consumer.
- Privacy
We take your privacy seriously and process personal information in accordance with our Privacy Policy and applicable UK data protection legislation.
Please refer to our Privacy Policy for further information about how we collect, use and protect your personal data.
- Dispute Resolution and Complaints
If you have a complaint or concern regarding an order, product or service, please contact Notion Enterprises using the contact details provided on our website.
We will make reasonable efforts to investigate and resolve complaints fairly and promptly.
- Governing Law
These Terms and Conditions are governed by the laws of England and Wales, unless applicable consumer protection law requires otherwise.
Nothing in these Terms and Conditions affects any mandatory rights that you may have under the laws applicable to you as a consumer.
- Amendments
We may update these Terms and Conditions from time to time to reflect changes to our business, products, services or legal requirements.
Any updated Terms and Conditions will be published on our website. Changes will not affect rights or obligations that have already arisen before the updated terms take effect.
- Compliance with Laws
Notion Enterprises will operate its website and online sales activities in accordance with applicable UK laws and regulations, including relevant consumer protection, data protection and tax requirements.
Customers are also responsible for complying with applicable laws when purchasing and using our products.
- Product Descriptions
We aim to ensure that product descriptions, specifications and images are accurate.
However, minor variations may occur between website images and the actual products supplied.
Where a product has specific compatibility requirements, customers should check the relevant specifications before purchase or contact us for assistance.
- Delivery Services
We may use third-party delivery and courier companies to fulfil orders.
While we will make reasonable efforts to ensure orders are delivered within the estimated timeframe, delivery may occasionally be affected by circumstances outside our control.
Your statutory rights remain unaffected by any delivery issues.
- Contact Details
If you have any questions regarding these Terms and Conditions, an order, a product or our services, please contact:
Notion Enterprises