Return Policy

At Notion Enterprises, we want you to be satisfied with your purchase. If you need to return an item, please contact us using the details below and we will be happy to assist.

Returns

If you purchase a product through our website as a consumer, you generally have the right to cancel your order within 14 days of receiving the goods, subject to applicable UK consumer law and any legal exceptions.

If you wish to cancel your purchase, please contact us within 14 days of receiving your order. Once you have notified us of your cancellation, you will generally have a further 14 days to return the goods.

Returned products should be in a condition that allows us to assess them. You may handle the goods as you would reasonably be allowed to do in a shop to establish their nature, characteristics and functionality.

Some products may be subject to legal exceptions to the cancellation right, including certain products for hygiene reasons.

Return Enquiries

For returns and refund enquiries, please contact us via the Contact Us page.

For any other questions, please contact our customer service team using the contact details provided on our website.

Refunds

Where you exercise your statutory cancellation rights, we will provide a refund in accordance with applicable UK consumer law.

Refunds will normally include the cost of the goods and the applicable standard delivery charge paid at the time of purchase. If you selected a more expensive delivery option, we may only be required to refund the cost of the least expensive standard delivery option.

Refunds will normally be made using the original payment method.

Where goods have been returned following cancellation, we will process the refund within the applicable legal timeframe.

Where permitted by law, the direct cost of returning goods will be the customer’s responsibility.

Exchanges

If you would prefer to exchange an item rather than receive a refund, please contact us to discuss your requirements.

Exchanges are subject to product availability. Where an item is faulty, damaged or not as described, your statutory consumer rights will apply.

Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged in transit, defective, incorrect or not as described, please contact us as soon as possible.

Under UK consumer law, you may have a 30-day right to return faulty goods for a refund, depending on the circumstances.

Where appropriate, we may also offer a repair or replacement in accordance with your statutory rights.

For faulty or damaged products, Notion Enterprises will arrange an appropriate return method and will cover reasonable return costs where required by law.

Please provide details of the problem and, where possible, photographs of any damage to help us resolve the issue quickly.

Misused or Modified Products

Notion Enterprises cannot accept responsibility for damage or injury resulting from misuse, improper installation, unauthorised modification or failure to follow the manufacturer’s instructions or safety guidance, except where liability cannot legally be excluded or limited.

Customers are responsible for ensuring that cleaning equipment is used safely and appropriately.

For products such as pressure washer adaptors, window cleaning equipment, floor cleaning brushes and other cleaning tools, please ensure that the product is suitable for your equipment and intended use before operating it.

Proof of Purchase

We may request reasonable proof of purchase, such as an order number, receipt or confirmation email, when processing a return or refund.

Contact Us

If you have any questions regarding returns, refunds, exchanges or faulty products, please contact:

Notion Enterprises via the Contact Us page.

We aim to respond to return enquiries as quickly as possible.